Oceans Outdoor Furniture Ltd - Retail supplier of high quality rattan garden furniture

Terms and Conditions

1.

Standard Terms & Conditions

1.

All goods are sold and contracts concluded subject to our standard conditions of sale as set out below. No variation of the contract or these conditions is of any effect unless accepted by us in writing.

2.

Due to different monitor configurations, we cannot be held responsible for misrepresentation of the colours of the products shown on our website. This does not affect your statutory rights.

3.

All offers and promotions are subject to availability and may change without notice.

4.

We reserve the right to cancel or amend any offer without notice.

5.

All orders must be paid by visa debit card or bank transfer if the goods are to be collected by the customer or are to leave the United Kingdom.

6.

Goods being collected from our Warehouse must be paid by debit card or BACS. We regret that we are unable to accept credit card payments for any collections.

7.

Any goods being shipped abroad must be paid by debit card or BACS.

8.

It is in the Customers own interest to fully check the goods upon delivery or before collecting the goods from our warehouse.

9.

We use our own vehicles 90% of the time to make our deliveries. Our vehicles range from sprinter vans to large 18 ton vehicles. It is the customers responsibility to advise of any access issues or restrictions to their property. Please click here to view images of our transport fleet including the respective tonnage, length, width and height.

10.

On the day of your delivery please ensure that the delivery team can gain access to the area where the furniture is going, whether this is inside or outside of the property. The room/outdoor area must be clear in order for the furniture to be unpacked and installed. If permits are required these will need to be supplied for our drivers. Parking will need to be available in order for deliveries to be made. Please inspect your furniture before signing the delivery note. Unfortunately we are unable to take away your old furniture.

2.

Products

1.

Oceans Outdoor Furniture Ltd. has taken great care with the content of this website, in particular to ensure that all products have been accurately described. We also make every effort to display the colour of the furniture as accurately as possible but as colour reproduction depends on your computer monitor, we cannot guarantee that the colour you see on your screen will replicate the product 100%.

2.

Please note that if you purchase items in the same colour but from different ranges, there may be a slight variance in colour. This is also true for same colour items purchased at different time periods.

3.

In hot weather or high temperatures, the properties of polymer stretches, this polymer will expand within limits under heat but will always return to its original state on cooling.

4.

Parasols are not assembled due to health and safety reasons.

5.

Lastly, you want to make sure you protect the glass table top from any scratches that may happen. This is important primarily because once the glass has been scratched; the odds are not in your favour that you will be able to fix it. Therefore, it will always have any scratch that has been inflicted. Please take the time to use mats, coasters and table cloths when appropriate.

3.

Before you place your order

1.

If you decide you would like to place an order with Oceans Outdoor Furniture Ltd., please ensure that the goods are suitable for your requirement and that you have adequately measured not only the space where it is to be situated, but also the access. The measurements provided on the website and on any documentation are approximate only, and customers should take this in to account when measuring. Please be aware it is the customer's responsibility to ensure the furniture they purchase can pass through the doorways, hallways and access pathways. In the event of restricted access the delivery staff will leave the goods at the nearest convenient point for the customer.  If we are unable to access the property to make the delivery there will be a £100.00 return charge or the goods can be left for yourselves.

4.

Orders – Website & Telephone Orders

1.

In accordance with Distance Selling Regulations, every order is subject to a 7 day "cooling off period".  In addition to this, cancellations can be made up to and including 7 days after the receipt of the goods. Should you wish to cancel, please inform Oceans Outdoor Furniture Ltd in writing of your decision to cancel the contract. (“by writing” includes post or email) and customers are advised to keep proof of postage/sending of written instructions to cancel their orders. 

2.

Orders cannot be amended or altered without the written agreement of Oceans Outdoor Furniture Ltd.

3.

In the event of a refund, please be advised that we always refund monies back to the original form of payment. If you paid by credit or debit card, then the money will be refunded back to the card. If you paid in cash then we will refund back to your bank account.

5.

Delivery of your Furniture – Website & Telephone Orders

1.

All furniture will be delivered via a two-man carrier and will cost £50.00 per order with our Standard Delivery Service with no product assembly.  Goods required on our Standard Delivery service with assembly will be charged £85 (not applicable to self assembly items or huts). However, delivery costs may vary according to your postcode.  Trade delivery and installation costs will vary depending on the quantity of goods purchased.

2.

If the Standard Delivery service (with or without assembly) is chosen, then we will endeavour to deliver the order within 14 - 21 days, however, this may be quicker and will largely depend on current routes planned as all deliveries are carried out by our own vehicles and crews.  A handful of products, if ordered without other items of furniture, are delivered via external courier service.  Where the delivery is carried out by external courier, these deliveries are done on a Wednesday, Thursday and Friday of each week and allowing 48 hours notice. External courier delivery costs are also dependant on postcodes, and will be highlighted at the time of placing your order.

3.

We will endeavour to contact you directly 5 days prior to your delivery to arrange a delivery date. We cannot guarantee a time of delivery on the arranged date. We plan our deliveries several weeks in advance and therefore you are encouraged to accept the delivery date given to you. Unfortunately, if you are unable to accept this delivery date, then your delivery will be re-routed as though it was a new order and may take up to a further 28 days to be delivered. We reserve the right to charge a weekly storage fee, payable in advance, for deliveries that have not been completed due to your default, or for delivery dates that you find to be unacceptable.

4.

We ask that someone is available to receive your order when it arrives to sign for and check the goods.  We cannot deliver items without the customer present as the goods need to be checked and signed for.  Our delivery crew will call your designated contact number 1 hour before we are due to arrive at your premises, but we cannot guarantee an AM or a PM delivery slot due to the quick turnaround of these orders.

5.

Deliveries are only completed between Monday and Friday. However, during peak times this may vary.

6.

Our drivers make every effort to carry out deliveries on the day and time agreed; it is unfortunate that on occasion, some deliveries will be delayed due to circumstances beyond our control. 

7.

In the event that you are not in or contactable when we attempt delivery, the drivers are only permitted to wait a short period of time (maximum 15 minutes). They will then be asked to move on to their next delivery and we will not be able to return. In these instances we will have no option than to charge you a re-delivery fee of £50.00 (drop off) or £85.00 (assembly), this is applicable to all orders even if free delivery was given at point of sale.

8.

The delivery crew will unpack and remove all packaging materials and place item in situ (please see exceptions below).

8.1.

Any intro products or contract products are delivery only.

8.2.

Where £50.00 drop off has been paid

9.

Any items that are not to be assembled will be left packaged in order to keep all components together.

9.1.

In accordance with our Standard Delivery with assembly policy, our delivery team will ask you to sign the goods as checked once installation and set up has been completed. Under no circumstances should a delivery and installation be signed as "goods unchecked". Our delivery team will request that you check the goods completely before signing the delivery notes.

9.2.

Any issues with the products should be noted on the delivery notes at the time of installation so that our delivery team can report back to our Customer Services Department to let them know of the issues that have arisen at your premises at the time of installation.

10.

If you are unable to accept delivery for a pre-arranged date, you must give us 3 days notice excluding weekends. A non-delivery fee of £50.00 (drop off) or £85.00 (assembly) will be applicable if you do not give the required notice. This is applicable even if free delivery was given at point of sale.

11.

You will become the owner of the goods (and be liable for the loss or destruction of the goods) at the time of delivery.

12.

Occasionally, the manufacture of furniture may be delayed through circumstances beyond our control. We endeavour to keep you informed of any delays and ask for your understanding if this arises.

4.1

Orders – Shows, Exhibitions and Stores

1.

Every order is subject to a 7 day "cooling off period".  Cancellations can be made on all orders taken but not delivered, 7 days after date of order.  Cancellations are to be made in writing to Oceans Outdoor Furniture Ltd. (“in writing” includes post or email) and customers are advised to keep proof of postage/sending of written instructions to cancel their orders.  Oceans will use their discretion on cancellations outside of this time period and if in agreement, the refund will be 75% of the order value.

2.

Orders cannot be amended or altered without the written agreement of Oceans Outdoor Furniture Ltd.

3.

In the event of a refund, please be advised that we always refund monies back to the original form of payment. If you paid by credit or debit card, then the money will be refunded back to the card. If you paid in cash then we will refund back to your bank account.

5.1.

Delivery of your Furniture – Orders placed at Shows, Exhibitions and Stores

1.

All furniture will be delivered via a two-man carrier and will cost £50.00 per order for standard delivery with no set up, and £85.00 (not applicable to self assembly items or huts) for delivery with our standard delivery with product set up.  Delivery costs may vary depending on your postcode. Trade delivery and installation costs will vary depending on the quantity of product purchased.

2.

We will endeavour to deliver all orders within 14 - 21 days of the date of purchase. However at peak times or exceptional circumstances this may be extended. We ask that in these circumstances, you bear with us, and we will endeavour to deliver your goods as soon as we can.

3.

We will endeavour to contact you directly 5 days prior to your delivery to arrange a delivery date. We cannot guarantee a time of delivery on the arranged date. We plan our deliveries several weeks in advance and therefore you are encouraged to accept the delivery date given to you. Unfortunately, if you are unable to accept this delivery date, then your delivery will be re-routed as though it was a new order and may take up to a further 28 days to be delivered. We reserve the right to charge a weekly storage fee, payable in advance, for deliveries that have not been completed due to your default, or for delivery dates that you find to be unacceptable.

4.

Deliveries are only completed between Monday and Friday. However, during peak times this may vary.

5.

Our drivers make every effort to carry out deliveries on the day and time agreed. If, for any reason, delivery is delayed, Oceans Outdoor Furniture Ltd. will not accept liability for any consequential loss.

6.

In the event that you are not in or contactable when we attempt delivery, the drivers are only permitted to wait a short period of time (maximum 15 minutes). They will then be asked to move on to their next delivery and we will not be able to return. In these instances we will have no option than to charge you a re-delivery fee of £50.00 (drop off) or £85.00 (assembly), this is applicable to all orders even if free delivery was given at point of sale.

The delivery crew will unpack and remove all packaging materials and place item in situ (please see exceptions below).

8.

All items where Standard Delivery with assembly is offered (and chosen) will be fully assembled for you. Any items that are not to be assembled will be left packaged in order to keep all components together. This includes our intro and contract products as these are delivery only.

8.1.

In accordance with our Standard Delivery with assembly policy, our delivery team will ask you to sign the goods as checked once installation and set up has been completed. Under no circumstances should a delivery and installation be signed as "goods unchecked". Our delivery team will request that you check the goods completely before signing the delivery notes.

8.2.

Any issues with the products should be noted on the delivery notes at the time of installation so that our delivery team can report back to our Customer Services Department to let them know of the issues that have arisen at your premises at the time of installation.

9.

We regret that our two-man carrier service is not available off-shore or to the following postcodes: - AB, BT, DD, GY, HS, IM, IV, JE, KW, PA, PH, PO30-40, ZE, IY, FK, KY, TR. Delivery lead times therefore may be extended and a delivery charge of £250 applies. We deliver to Scotland the first week of each month (exceptions may apply). Please click here for a full postcode map in Acrobat pdf format.

10.

If you are unable to accept delivery for a pre-arranged date, you must give 3 days notice excluding weekends. A non-delivery fee of £50 (drop off) or £85 (assembly) will be applicable if you do not give the required notice. This is applicable to all orders even if free delivery was given at point of sale.

11.

You will become the owner of the goods (and be liable for the loss or destruction of the goods) at the time of delivery.

12.

Occasionally, the manufacture of furniture may be delayed through circumstances beyond our control. We endeavour to keep you informed of any delays and ask for your understanding if this arises.